What Are the Duties of a Restaurant Cashier? Here's the Explanation!

When talking about the duties of a restaurant cashier, you might immediately think of receiving payments. This is not wrong, as one of the main tasks of a cashier is indeed to receive payments for transactions made by customers. 

However, did you know that the duties and responsibilities of a restaurant cashier can be quite extensive? In fact, to support these duties and responsibilities, it is recommended that a cashier has supporting skills or abilities.

Duties and Responsibilities of a Restaurant Cashier

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A restaurant cashier is one of the roles that will directly interact with customers. That's why in a restaurant business, choosing a cashier with the right skills is very important. Here are the various duties of a restaurant cashier:

1. Receiving Orders

The responsibility for this task depends on the system in the restaurant. Some restaurants still follow the old method where waitstaff takes food orders. However, many now have cashiers take orders, especially in a pre-payment system.

2. Handling Sales Transactions

From receiving food orders from customers to the final process of receiving payments, this is the cashier's responsibility. This means the cashier is fully responsible for serving sales transactions from start to finish.

3. Providing Information to Customers

Cashiers must understand all the products sold by the restaurant to provide accurate information to customers during the ordering process. Especially regarding various types of food that contain allergens, to prevent health issues for customers. Additionally, the cashier should understand the payment systems in place at the restaurant, whether card payments or QRIS barcode scans.

4. Handling Complaints

Did you know that cashiers also often handle complaints from customers? For example, if there is something that makes a customer dissatisfied, such as when they complain while paying at the cashier. In this situation, customer satisfaction will depend on the cashier's ability to handle complaints.

5. Recording Sales Data

As the person most aware of sales transactions, the cashier is responsible for creating daily sales data. This data must be made in detail and carefully because it will affect the restaurant's overall financial data.

6. Creating Sales Data Reports

Daily sales reports will be one of the bases for creating financial reports for longer periods, such as monthly or yearly reports. Based on daily sales data, the restaurant can also analyze sales trends. For example, identifying busier days or times or the impact of special menu items offered during certain periods. This helps the restaurant to develop future business strategies.

Skills a Restaurant Cashier Should Have

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After learning about the duties of a restaurant cashier, certain supporting skills are needed. What skills should a cashier possess? Here are some of them:

1. Always Be Honest 

Honesty is one of the essential skills and requirements for a cashier. Honesty is not something that can be learned but rather a habit, unlike other skills that will be discussed next. Since a cashier's duties are always related to finances, honesty is necessary to avoid financial losses due to the risk of fund embezzlement.

2. Communication Skills 

Cashiers frequently communicate directly with customers, whether for taking orders, handling payments, providing product information, or most importantly, managing complaints. To ensure customer comfort, a cashier must have good and informative communication skills.

3. Technological Proficiency 

In today's technological era, almost every field utilizes technology to ease work processes, including cashiers. Cashier applications, like the ESB online POS system, help with sales transactions and sales report recording.

4. High Attention to Detail 

Even with technological assistance, a cashier must maintain high accuracy to ensure all transaction records match the actual sales.

5. Mathematical Skills 

Not all customers prefer cashless payments; many still feel more confident paying in cash. A cashier must be able to calculate quickly, especially in these situations. Good mathematical skills also help minimize calculation errors, even with technology aiding in transactions.

6. Good Memory 

A good memory helps cashiers remember all products and other information related to the restaurant, enabling them to accurately relay information to customers. This skill is particularly helpful if the restaurant has an extensive menu.

These are the duties and responsibilities of a restaurant cashier, along with the skills needed to support these tasks. Although this profession may seem simple, the duties and responsibilities are quite extensive, right?

To facilitate cashiers in performing their duties and minimize transaction recording errors due to human error, you as a restaurant business owner can utilize the ESB restaurant POS system.