How Does Technology Impact the Culinary Business in the Digital Era?

The impact of technology on businesses, including in the culinary industry, is steadily increasing. According to a survey by PwC, 55% of companies in the F&B industry are already using technology. This isn’t surprising given the benefits and advantages that culinary business owners experience by integrating technology into their restaurant operations.

Choosing the right technology for your culinary business can greatly affect productivity and effectiveness. As a business owner, you can also feel more at ease by being able to monitor the health of your business from anywhere. Here are a few ways technology can impact your culinary business and help it grow and become more profitable.

Reduce Human Error

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One major impact of technology on business is the reduction of human error. Human error often happens and can be detrimental to your business. Employees might be tired and forget or inaccurately input sales data, leading to miscalculations and other issues.

By utilizing technology, you can minimize human errors and even prevent fraud. Systems are designed to be user-friendly, allowing employees to learn and use them with ease. The system will handle tasks like recording and calculating transactions automatically.

In conventional cash register transactions, cashiers are prone to mistakes such as inputting the wrong type or amount of transactions. Such errors can lead to losses not only for the business but also decrease customer satisfaction. 

By choosing the right point-of-sale (POS) application like ESB POS Lite, you can reduce human errors in your business. You can easily track which payments haven’t been processed, identify stuck transactions, and download sales reports anytime. You can also view transaction history quickly and easily.

Now, ESB POSLite comes with inventory features that help you control stock of raw materials and detect if suppliers are charging higher prices than usual or above market rates. Curious? Give it a try!

Improve Service Quality

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Technology has a significant impact on service-oriented businesses, from banking to restaurants. In the past, customers had to queue at the cashier to order food, but with technology like ESB Kiosk, they can view the menu independently, making it easier for them to decide what to order.

This reduces the workload for cashiers and shortens queues at your outlet. You can offer a better customer experience by integrating technology into your business.

If customers are impressed and satisfied with your service, they are likely to return or recommend your restaurant to others. Recommendations can be a powerful and cost-effective marketing tool.

Save on Operating Costs

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Another impact of technology on business is the reduction of operational and material costs. If you have a culinary business, including a small or medium enterprise (SME), consider using an affordable POS application with complete features that simplify your job as the owner.

You can streamline the ordering process with digitalization. ESB Order helps simplify the process from order to payment and can boost your sales by up to 30%. ESB Order effectively reduces queues and eases the work of waiters/waitresses since customers can simply scan a QR code from their table to order and pay.

Through this no-installation-required app, you can also suggest additional menu items based on customer preferences. This can help sell less popular menu items more effectively.

You can also open your own online restaurant on Ayomakan. This is more cost-effective than opening multiple outlets and makes your restaurant's promotions more efficient. With low commission fees, you can confidently start selling online and reach more customers to boost sales.

Faster Business Decision-Making

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Ever struggle with making business decisions? One of the key impacts of technology on business is that it helps you make better, faster decisions.

Imagine being a culinary business owner and having to manually record transactions and prepare daily sales reports to base your business decisions on. It’s exhausting and time-consuming, right?

This is where technology steps in. With an integrated POS system like ESB POS, you can record sales transactions and have them integrated with the ERP (Enterprise Resource Planning) system in ESB Core, which helps you generate automatic financial reports. Because these reports are accurate and automated, you can make quicker and better business decisions.

Moreover, with ESB POS, you can monitor your business’s overall health, allowing you to identify strategic points that need adjustment as your business grows.

You can also view and analyze data from all your outlets to make more informed business decisions by accessing the ESB Core dashboard.

The impact of technology on the culinary business isn’t limited to these points. Ultimately, leveraging technology can help you run your culinary business more efficiently.

Plus, you’ll have more time for other priorities, like spending time with family. Still unsure which technology solution is right for your culinary business? Just contact ESB Customer Care at 153508.