The Success Story of Cafe Kata Kita Growing with ESB

Watch the success story of Cafe Kata Kita below

Kata Kita All Day Dining is a well-known cafe in Yogyakarta. The name "Kata Kita" consists of two words, symbolizing a concept aimed at young people. "Kata" means "words" from people around you, where everyone can argue anywhere and accept positive input for personal and community improvement.

Source: ESB Documentation

Located at Jl. Magelang, Kutu Asem, Sleman, this cafe has thrived with the help of ESB products, which offer integrated technology solutions. In this article, ESB and Nana, the Operational Manager of Kata Kita, share the cafe's culinary business journey and how they've reached their current success with ESB products like ESB POSLite, ESB CORE, and ESB Order. Nana also explains the steps the cafe took to keep growing in the F&B industry.

What Operational Challenges Did You Face?

Given the success of our branches, what operational challenges have we encountered? Initially, we had issues starting with the cashier. While serving customers, we had to handle and input many products, making it tough to take orders. We also faced difficulties in the kitchen with calculating the cost of goods sold (HPP) and managing cost control and stock-taking.

We were also overwhelmed managing and serving customers at the same time. Our waiters struggled to serve effectively, leading to order mistakes and food delivery errors. That’s when I started looking for a solution to resolve these issues.

How Did You Get Introduced to ESB and Decide to Use It Despite Many Other POS Options?

Source: ESB Documentation

Why did we choose ESB? Initially, I learned about ESB from a sales team that visited our outlet. They explained everything in detail, offering solutions to our operational challenges, including the kitchen. So, we decided to try the ESB system.

I compared ESB with other POS systems, but ESB stood out with its affordable pricing. We previously used another POS system but switched to ESB because it provided better financial insights that other systems lacked.

Has ESB Had a Positive Impact on Kata Kita?

Source: ESB Documentation

Yes, ESB has positively impacted our business over the past few months by addressing our operational issues. ESB has helped us with stock management, kitchen operations, purchasing, and raw material procurement.

The integrated systems (ESB POSLite, ESB CORE, ESB Order) work together seamlessly, making it easy for our servers to manage everything from the kitchen to purchasing. Everything is well-controlled and easy to handle.

If You Were a Business Owner, Would You Recommend ESB for Culinary Business Solutions?

Source: ESB Documentation

Absolutely, I would recommend ESB to anyone running a culinary business. ESB offers a complete package with solutions for everything. They also have a very responsive support team, making it highly recommended for culinary business owners to use ESB.