Starting 'Accidentally', This Restaurant Successfully Grows with ESB

Maybe for some Bali residents, MuKa by Sama Sama is already familiar, where you can find a unique blend of Asian, Italian, and Balinese F&B flavors here.

Enjoy the lively atmosphere and culinary creations from top-notch chefs, all at affordable prices. Plus, you can enjoy free parking and take advantage of the available co-working space.

A restaurant located at Jalan Bypass Ngurah Rai No.128, Benoa, Nusa Dua, officially opened on April 5, 2023, right after the Covid-19 pandemic ended. MuKa by Sama Sama was established due to the high demand from travel agents and guests, both domestic and tourists, who had visited Yakiniku Sama Sama and requested a new brand offering Western and Asian cuisine. As a result, Ketut Wira, the owner, opened a new restaurant named MuKa by Sama Sama.

Why Did MuKa By Sama Sama Choose ESB?

Source: Instagram (MuKa by Sama Sama)

MuKa by Sama Sama understands that a restaurant can run smoothly with the right and efficient operational system. One of the steps taken was to implement integrated ESB products, including ESB POS.

The owner of MuKa by Sama Sama, Ketut Wira, explained the challenges in the F&B business, “Certainly, as the restaurant operates, there are some challenges. The most significant one is in operations. We are very concerned about ensuring our restaurant operations run smoothly.”

Realizing this concern, Wira and his team sought an operational system that could assist their restaurant’s operations.

“It was actually by chance during a visit to another restaurant. We saw they were using the ESB POS application, and we tried contacting their support team. The ESB team was very responsive and helped us a lot,” said Ketut Wira, explaining how they first learned about ESB.

Due to this accidental discovery, MuKa by Sama Sama ended up using ESB POS. Since the ESB products greatly assisted their restaurant operations, “The ESB POS hybrid product has been very helpful for smooth operations, making it easy to check revenue even when I or the team are not on-site. It helps all the server team input orders, which are automatically sent to the kitchen bar, ensuring everything runs efficiently,” he added.

By using ESB products, MuKa by Sama Sama is optimistic about achieving its goals faster. Who knows, in a few years, MuKa by Sama Sama might expand to various cities across Indonesia.

You too can manage your F&B business more efficiently and easily like MuKa by Sama Sama. Contact the ESB team now and find the best solutions by clicking here to join ESB, the F&B Business Experts.