What is a Hostess? Here are the duties, salary and qualifications

Have you ever come to a luxury restaurant or hotel and been immediately greeted warmly by someone at the entrance? That is one's job as a hostess. 

In the hospitality industry, the hostess is the person responsible for welcoming guests, directing them to their tables, and ensuring their experience remains comfortable from start to finish.

Many people think this task is simple, but it is actually the role of a person hostess is much more than just welcoming guests. They must have good communication skills, a friendly personality, and be able to handle unexpected situations professionally.

Apart from restaurants, positions hostess It is also often found in other places such as hotels, clubs and bars. Each place has different tasks, depending on the type of service provided. 

Curious about more? Come on, see the complete discussion about Hotel hostess, restaurant hostess is, until hostess club is in this article!

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What is a Hostess and Where Do They Work?

In general, the hostess is someone whose job is to welcome and direct guests to their seats, ensure comfort, and provide information needed while they are there. 

Profession hostess can be found in various places, such as:

1. Hostess Restaurant

Hostess restaurant is the person in charge of welcoming guests who arrive, arranging their seats, and providing a menu list. 

Apart from that, they are also responsible for managing guest flow, ensuring customers don't wait too long, and communicating with kitchen staff and waiters to optimize service.

2. Hostess Hotel

Hostess hotels are usually placed in the lobby or restaurant area of ​​the hotel. Their duties are not much different from those of a hostess in a restaurant, but the scope of their work is broader. 

Apart from arranging for guests to eat, they also provide information about hotel services, help with table reservations, and sometimes help direct guests to the various facilities available.

3. Hostess Club

Hostess club is a profession usually found in nightclubs or exclusive lounges. 

Their job is to welcome guests, accompany them in conversation, and ensure that guests feel comfortable while they are there. 

This profession is often associated with good communication skills and the ability to create a pleasant atmosphere for customers.

4. Hostess Bar

Different from restaurants or hotels, the bar hostess is someone whose job is to greet guests at the bar, direct them to their seats, and assist with drink orders. 

Apart from that, they also often provide menu recommendations and ensure customers get the best service while at the bar.

Hostess duties you need to know

Even though it looks simple, in the world of hospitality it is very important. Here are some of the main tasks they have to carry out every day:

• Welcome guests in a friendly and professional manner.
• Arrange guest seating according to availability and reservations.
• Provide information about menus, promotions or available services.
• Record the waiting list and manage the flow of guest arrivals to avoid crowding at the entrance.
• Work closely with servers and kitchen staff to ensure service runs smoothly.
• Maintain the cleanliness and tidiness of the reception area.
• Handle guest complaints professionally and provide the best solutions.

Each place has different additional duties, but in general, the duties above are the main part of a person's job as a hostess.

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How much is a Hostess Salary?

The amount of salary per person hostess can vary depending on work location, type of place, and experience. 

In general, here are the approximate salaries for this position:

• Hostess restaurant: IDR 3,000,000 – IDR 6,000,000 per month
• Hostess hotel: IDR 4,000,000 – IDR 8,000,000 per month
• Hostess club: IDR 5,000,000 – IDR 10,000,000 per month (depending on the club)
• Hostess bar: IDR 3,500,000 – IDR 7,000,000 per month

In some places, especially restaurants or star hotels, a person hostess can also get additional tips from customers who are satisfied with their service.

Qualifications and Skills Required to Become a Hostess

Source: Freepik

Not everyone can be a successful hostess. There are several qualifications and skills that must be possessed in order to carry out their duties well.

Required Qualifications:

• Minimum high school/vocational school graduate (some places prefer hospitality or tourism graduates).
• Look neat and attractive.
• Have good communication.
• Able to work in a team and organize work flow efficiently.
• Can speak foreign languages ​​(added value for star hotels or international restaurants).

Skills that must be mastered:

• Good communication skills. Must be able to greet guests politely and friendly.
• Time management. Manage waiting lists and reservations so that guests don't wait too long.
• Patience and professionalism. Face various customer characters calmly.
• Multitasking. Can manage many tasks at one time without getting overwhelmed.

If you have this skill, professional hostess could be an interesting career opportunity to pursue.

Conclusion

Hostess is an important part of the hospitality industry. They are in charge of welcoming guests, arranging seating, and ensuring the customer experience runs smoothly. 

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