Reasons Angon Jiwo Chose ESB POS for Efficient Operations

For many restaurants, selecting the right POS system can be a significant challenge. However, for Angon Jiwo Resto & Resort, choosing ESB POS turned out to be an excellent decision.

According to Fendi, Manager of Angon Jiwo Resto & Resort, the main reasons for choosing ESB are its user-friendly interface and comprehensive features.

"Personally, I chose ESB because its user interface is very easy to use," Fendi said. He explained that a straightforward system makes staff training much easier, a crucial aspect of restaurant operations.

Additionally, Fendi highlighted that ESB offers a wide range of features. He also appreciated the affordable subscription cost, which he considers highly worth it for their business.

Helping Angon Jiwo Adapt and Grow

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One of ESB's standout advantages for Angon Jiwo is its ability to monitor the most popular menu items among customers.

"Since we’re in the F&B industry, we frequently perform product re-engineering," Fendi explained. With ESB, Angon Jiwo can track which menu items are most loved by customers, aiding in evaluations and menu development planning.

Moreover, in a spacious restaurant like Angon Jiwo, table management becomes crucial. Fendi shared that ESB's table management feature helps them monitor the restaurant's capacity in real-time.

"Because our area is extensive, this system is very helpful in managing table capacity and tracking the number of guests. It makes it much easier to organize seating and service in the restaurant," he added.

Simple and Efficient Cashier System

Fendi also mentioned that one of the benefits of using ESB is the ease of operation for the cashier team.

"ESB’s interface is straightforward, so there’s no confusion. All the icons are clear and easy to understand, minimizing human error," Fendi added.

The ordering process becomes faster as cashiers only need to input the number of guests and selected menu items, completing transactions accurately.

ERP System That Simplifies Stock Management and Financial Monitoring

Angon Jiwo's back office team also benefits greatly from using ESB. Fendi highlighted the features for stock control and COGS (Cost of Goods Sold).

"Here, we can input and update stock directly without needing paper; everything becomes more paperless. The cost control feature also allows us to monitor the business's health better," he explained.

Security and Fraud Prevention

Beyond streamlining operations, ESB also provides robust fraud prevention measures.

Fendi noted that with limited access systems, such as special codes for voids, they can prevent cashier fraud.

"We greatly appreciate this security feature because it allows us to detect any issues easily," Fendi added.

With strict access controls, restaurant owners and managers can feel more secure, knowing that fraud risks are well-managed.

Responsive Support with Minimal Disruptions

Regarding technical support, Fendi mentioned that ESB's support team is highly responsive, even though they rarely encounter issues.

"So far, we haven’t faced any significant problems with the ESB system. Occasionally, issues arise with the WiFi connection, but that’s unrelated to the POS system itself," Fendi added.

Angon Jiwo feels that ESB works seamlessly to oversee all their operations without significant obstacles.

Read more: Hakuna Matata’s Journey: From Snack Bar to Modern Family Restaurant

Conclusion

Behind their successful operations, ESB POS has enabled Angon Jiwo to manage their restaurant efficiently, allowing them to focus more on delivering the best experience for their guests.

If you’re looking for a POS system that’s easy to use, packed with features, and affordable, it’s no surprise that Angon Jiwo Resto & Resort chose ESB. 

With smooth and secure operations, this system truly helps them run their restaurant more effectively, efficiently, and stress-free.

ESB POS and ESB Core are indeed the perfect software solutions for culinary businesses to thrive, just like Angon Jiwo.